Personal Service
At QuivAR, we understand that every archer's journey is unique. That's why we've crafted QuivAR with passion and dedication, drawing from our own experiences as archers. Our goal is simple: to ensure you have the best experience possible. Whether you're a seasoned pro or just starting out, we're here to support you every step of the way. Let us know how we can assist you, because your satisfaction is our priority. Welcome to QuivAR Support—we're here to help in any way we can!
"How-to" Videos
Frequently Asked Questions
QuivAR has teamed up with Delta McKenzie, BIGshot Targets, and Deadnuts Outdoors to bring you the best in AR archery. Keep an eye out for models labeled "QuivAR-Enabled" or view them on our Products page. Happy shooting, and may your arrows always hit the mark!
Oops! Looks like you need to keep practicing! No worries—just contact the QuivAR support team below and include an image of the product along with the make and model of the target. We’ll help you get back on target in no time!
Android has limitations with AI, AR, and LiDAR, which posed challenges for us. We've worked hard to create solutions that make QuivAR usable on as many Android devices as possible. For now in the Beta release, we’ve tailored the experience to the Delta McKenzie Big Daddy Buck to ensure the best performance given the platform’s software and hardware constraints.
Is your anatomy playing peek-a-boo? To enhance the realism of the QuivAR experience, we can enable human detection, allowing your arms and hands to interact with the AR space on your screen. Sometimes, though, the software can get a bit too clever and hide the anatomy inside the animal. Simply tap the "three dots" icon at the top right of the screen (during the AR experience) and select "Disable Person Detection" (see video). That should stop the anatomy from playing hide and seek!
Looks like your anatomy is trying to make new friends! To keep it where it belongs, go to the "three dots" icon at the top of your screen while viewing the anatomy and "Enable Person Detection" (here is a video). That should stop the anatomy from jumping onto your helpful pointer!
Not yet! Currently, Apple iPads don't natively support NFC chip reading and authentication (like Apple Pay). But don't worry! You can still join the fun by using a third-party "plug-in" NFC reader for the iPad, or simply switch to an iPhone.
First, make sure your camera can view the marker—it might be hiding in plain sight! If it's still giving you the slip, contact the QuivAR support team below and send a video of the chip and scan experience. We'll help you track down that elusive marker in no time!
First, make sure your camera can see the QuivAR marker—it might be shy! If it still doesn’t work, contact the QuivAR support team below and send a video showing what’s not working properly. We’ll get your chip back in action faster than you can say "bullseye!"
The "movement" of the anatomy is actually an optical illusion. It can be tricky at first because we aren't used to peeking "inside" fixed objects. The anatomy might seem like it's on the move, but it's really just your perspective (or the camera's) that's shifting. As you move your phone, the camera changes angles, giving you different views inside the target. We know it’s a bit mind-bending at first, but it's working perfectly. It just takes some brain training to think more three-dimensionally and envision the anatomy from different angles. For a clearer understanding, please check out our video explaining this phenomenon. Happy brain-boosting!
First, try to rescan—the anatomy might just need a second look! If it’s still not lining up, or the QuivAR marker is noticeably out of alignment, contact the QuivAR support team below and send a screenshot or video of the anatomy placement. We’ll get it sorted out and back on target!
First, try to "Scan a Different Target" or "Re-scan"—maybe the bear and turkey had a mix-up at the AR zoo! If it’s still showing the wrong anatomy, contact the QuivAR support team below and send a screenshot or video of the anatomy placement, making sure to include the product's title on the screen. We’ll sort out this wild mismatch!
Oh, the silent treatment from the marker, eh? First, double-check that you're on the "Ready to Scan" page of the app. Then, ensure your device supports NFC (most iPhones and Android phones do). If all else fails, send a message to QuivAR support and spill the beans on your phone's make and model. We'll help you break the silence!
The future is exciting for QuivAR! We recorded a podcast about what is next. You can listen to the episode on any of your favorite listening platforms:
You can listen to the QuivAR podcast on any of your favorite listening platforms:
